Terms & Conditions

Last updated: October 2025

Welcome to Our House Support Pty Ltd (“we,” “our,” or “us”). By accessing or using our website (www.ourhousesupport.com.au) (“the Site”), you agree to be bound by the following Terms and Conditions. Please read them carefully before using the Site.

If you do not agree with any of these Terms, please do not use our Site.

1. General Information

Our House Support Pty Ltd is a Registered NDIS Provider operating in New South Wales, offering Supported Independent Living (SIL), Community Access, and related disability support services.
ABN: 90 670 137 907
Registered Address: PO Box 147, New Lambton, 2305
Contact: 0417 600 997 | admin@ourhousesupport.com.au

2. Use of Website

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Site.
You must not:

Use the Site for any unlawful, defamatory, or misleading purpose.
Interfere with the operation, security, or performance of the Site.
Attempt to gain unauthorised access to systems, data, or networks.

3. Intellectual Property

All content on this Site — including but not limited to text, images, logos, graphics, videos, and downloadable materials — is the property of Our House Support Pty Ltd or its content providers and is protected by Australian copyright law.

You may view, download, or print content for personal and non-commercial use only. You may not reproduce, modify, distribute, or publish any material without prior written consent.

4. Information Accuracy

We make every effort to ensure that the information on our Site is accurate, up to date, and relevant. However, we do not warrant or guarantee:

The completeness or accuracy of the content.
That the Site will always be available, uninterrupted, or error-free.

Information provided on this Site is general in nature and does not replace professional, medical, or legal advice.

5. External Links

Our Site may contain links to third-party websites or resources. These links are provided for your convenience only.
Our House Support does not control or endorse these websites and is not responsible for their content, privacy practices, or any damage or loss arising from their use.

6. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the NDIS Quality and Safeguards Commission guidelines.

Please review our [Privacy Policy] (linked in footer) for details on how we collect, use, and protect your information.

7. NDIS-Related Information

Our House Support complies with all relevant NDIS Practice Standards, Worker Screening requirements, and Code of Conduct obligations. Any reference to participant supports or outcomes on this Site is intended for informational purposes only and does not guarantee eligibility or service provision.

All services are subject to individual Service Agreements, which override any general statements made on this Site.

8. Liability Disclaimer

To the fullest extent permitted by law, Our House Support Pty Ltd:

Disclaims all liability for any direct, indirect, or consequential loss arising from your use of this Site.
Makes no warranties about the performance or suitability of any content, product, or service referenced here.

Nothing in these Terms limits your rights under the Australian Consumer Law.

9. Website Availability

We reserve the right to modify, suspend, or discontinue any part of this Site at any time without prior notice.
We may also update these Terms periodically, and continued use of the Site signifies acceptance of the latest version.

10. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact:

Our House Support Pty Ltd
📞 0417 600 997
📧 admin@ourhousesupport.com.au
🌐 www.ourhousesupport.com.au